Surveying
Keep track of patient activities and satisfaction while also promoting patient involvement with our interactive telephone surveys. Our automated voice technology delivers dynamic, personalized surveys to individual patients to chart everything from effectiveness of patient care to patient satisfaction to compliance with various HEDIS measures. This last survey activity is vital for supporting your health plan’s star rating.
Survey calls will be recorded and sent to your office so you can hear patient responses and analyze the survey data. The typical survey campaign can be completed in as little as 48 hours, at a lower cost than mailed surveys or manual phone efforts.
Appointment Reminders
Sometimes patients need a little help remembering their appointments. Our appointment reminder service can encourage patient attendance by providing individualized reminder messages with preparation instructions, arrival times, and driving or parking directions as needed.
This should help reduce no-show rates and appointment cancellation, which negatively impact physician practice or hospital revenue and cause inefficiencies in office staffing and overall operational performance.
Messaging
Scheduled appointments aren’t the only aspect of their health care that patients tend to forget. Many Americans admit that they don’t follow all the treatments instructions provided by their doctors, take their medications as directed, or comply with requests for follow-up appointments. Patient Outreach’s messaging service can help improve patient compliance by sending text message reminders when patients need to take or refill their medication, schedule a follow up appointment, or take any other action you wish to remind them about.
Answering
Let our call center handle your incoming calls to reduce caller wait times and improve patient satisfaction. Our friendly and professional staff are available from 7am to 5pm Pacific Time to provide answers to patient questions, take messages, or refer calls to the on-call provider as needed.
Scheduling
When patients are coming due for an appointment, we let them know with a friendly reminder to schedule their next visit to their doctor soon. Scheduling reminders can be made by phone, text, or email via our multichannel messaging system.
Switchboard
You can give your plan enrollees a single contact number thanks to our switchboard services. We can then forward calls to various departments or individuals within your organization based on conditional protocols or instructions you have set up.
Database Management
Did you know that 44 million people move or change their name, address, or phone number each year? In this environment of constant change, it is nearly impossible for any organization to stay up to date. Fortunately, Patient Outreach offers database management services to help you locate your members, keep their records up to date, and even uncover additional contact information you had not previously captured.
Outreach
After a patient is discharged, we can contact them for you to follow up and find out how they are progressing. We can also conduct remote monitoring activities to collect data regarding patient compliance with doctors’ instructions and capture blood pressure, glucose, other health measurements, or issue communications about preventative exams, screenings, and other health initiatives. These automated, interactive Preventative Cost Calls can help prevent unnecessary future treatments and costs, without tying up your staff.
Reporting
We offer a variety of reporting services that can be used to determine how often calls will be made and how many calls will be made each day.
For example, we can create reports leveraging evidence-based protocols to identify certain groups of patients, such as patients who are due for appointments or have just been discharged, enabling us to direct targeted communication efforts towards certain patients.
We also offer General Call Reports, which allow your organization to see tangible proof of the benefits we’ve provided. These reports include data on the reminders given to each patient, number of appointments scheduled, patient compliance and follow up, and patient outreach effort outcomes.
